Position:

IT Support Technician Salary:

$50,000 - 65,000 +

Bonus Benefits:

Medical/dental/vision, Retirement Plan w/ 6% match, 3 Weeks PTO, Tuition Reimbursement, Bonus Potential, etc.

Location:

Hudsonville, MI area (Onsite)

Job Overview:

The IT Support Technician will manage and prioritize support requests, escalate issues when appropriate, and assist with maintaining a stable and productive technology environment. Support responsibilities span desktop and mobile technologies, collaboration tools, audio-visual systems, and user account administration. Responsibilities of the

IT Support Technician:

Provide first-level technical support for hardware, software, and connectivity-related issues. Receive, prioritize, troubleshoot, and resolve service requests through a ticket management system. Escalate complex incidents to the appropriate IT teams and monitor progress through resolution. Support Windows-based desktops, laptops, mobile devices, printers, and peripheral equipment. Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint. Configure and provision new employee accounts and system access across business applications. Deploy, manage, and maintain endpoint devices using Microsoft Intune / Endpoint Manager. Troubleshoot and support conference room technology and audio-visual equipment. Create and maintain technical documentation, support procedures, and knowledge base articles. Provide remote support to users while delivering a high level of customer service and professionalism. Preferred Experience of the

IT Support Technician :

Strong customer service skills Strong communication skills Experience supporting and troubleshooting Windows OS environments, both hardware and software Experience with M365 Admin Center, setting up new users, troubleshooting, etc. User administration experience in Entra ID and Active Directory Experience with Microsoft InTune doing configuration and deployment Understanding of fundamental networking concepts, including

TCP/IP, IP

addressing , and basic cabling. Knowledgeable of networking basics Bonus Experience of the

IT Support Technician:

Bilingual in English / Spanish Exposure to virtual servers like VMware & Hyper-V Experience supporting ERP systems such as Oracle Cloud or Oracle Fusion #LI-NB5 #INSEP2026