Description We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite users in Kalamazoo, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, preparing equipment for end users, and keeping workstations running efficiently. The role supports a paper and packaging environment and requires a practical, service-focused approach to desktop support.

Responsibilities:

• Respond to incoming support requests, assess technical issues, and determine the appropriate next steps for resolution.
• Prepare and deploy desktops and laptops by imaging systems, installing required applications, and confirming device readiness for users.
• Set up, maintain, and troubleshoot workstations to ensure reliable performance across daily operations.
• Install and configure printers and related hardware, including resolving connectivity and device communication problems.
• Diagnose and address common hardware and software issues affecting laptops, desktops, and peripheral equipment.
• Perform software installations, updates, and upgrades while verifying compatibility and proper functionality.
• Support hardware refresh activities, including component replacements and equipment upgrades as needed.
• Provide onsite desktop support in a fast-paced operational setting while documenting completed work and recurring issues. Requirements
• Experience providing hands-on desktop or help desk support in an onsite environment.
• Working knowledge of laptop and workstation hardware, including setup, maintenance, and troubleshooting.
• Ability to image PCs or laptops and prepare devices for end-user deployment.
• Familiarity with installing, upgrading, and supporting software applications and operating systems.
• Experience supporting printers, peripheral devices, and hardware connectivity issues.
• Strong troubleshooting skills across both hardware and software problems.
• Ability to manage multiple support tasks while delivering responsive customer service.
• Previous experience in a manufacturing, distribution, or data center-related environment is a plus.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .