Help Desk Specialist

Job Description:

Provides technical support to the University community and ensures the majority of issues are resolved and more complex issues are directed elsewhere. Develops, tests and maintains a complex set of troubleshooting techniques to assist with numerous technology related issues. Analyzes, documents and ensures all security risks are handled properly within the University security policies and procedures. Provides support to students within the e-learning system. Ensures students can navigate, submit, view and complete all course content, including videos, assignments and presentations. Instructs end-users on department and University policies governing computer usage and data security. Suggests policy modifications based on feedback from students, faculty and staff. Responsible for communication to the campus community via email, text and blog regarding updates, upgrades and both scheduled and unscheduled outages. Develops, implements and creates training documentation governing help desk activities, policies and procedures. Participates in information technology projects and committees. Responsible for reporting telecommunication issues. Serves as first line for all user-related phone calls.

Short Job Description:

Some college coursework from an accredited institution. One year's relevant experience. Strong interpersonal, written and verbal communication skills.

Job Ref:

S1601

P Job Reply URL:

5367