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Stellantis
Global Commodity Manager Electrical Quality Manag
Career Insights for Technical Support Manager / Supervisor
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Based on Michigan data
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What they do
A Technical Support Manager or Supervisor manages the work of technical support staff for a company or retail electronics store. Coordinates and supervises technical support operations or technical support services to customers. May train technical staff and help to resolve customer issues.
$67,380 / year median in Michigan
-15% projected decline
Job Description
Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions oriented Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.
The Global Commodity Manager•EE will be responsible for managing a highly talented technical support team and executing deliverables aligned to Stellantis field issue resolution initiatives.
The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.
The selected candidate will be responsible for the following:
Champion for the resolution of escalated product issues identified though field reporting, various call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.
Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.
Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
Maintain awareness of all field issues impacting North American aftersales.
Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brandsProject manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service related projects as delegated.
Set, plan, prioritize and manage multiple projects in a technical and business environment.
Agile mindset, capable of quickly adapting to changing priorities and business needs.
The Global Commodity Manager•EE will be responsible for managing a highly talented technical support team and executing deliverables aligned to Stellantis field issue resolution initiatives.
The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.
The selected candidate will be responsible for the following:
Champion for the resolution of escalated product issues identified though field reporting, various call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.
Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.
Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
Maintain awareness of all field issues impacting North American aftersales.
Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brandsProject manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service related projects as delegated.
Set, plan, prioritize and manage multiple projects in a technical and business environment.
Agile mindset, capable of quickly adapting to changing priorities and business needs.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
The Global Commodity Manager•EE will be responsible for managing a highly talented technical support team and executing deliverables aligned to Stellantis field issue resolution initiatives.
The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.
The selected candidate will be responsible for the following:
Champion for the resolution of escalated product issues identified though field reporting, various call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.
Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.
Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
Maintain awareness of all field issues impacting North American aftersales.
Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brandsProject manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service related projects as delegated.
Set, plan, prioritize and manage multiple projects in a technical and business environment.
Agile mindset, capable of quickly adapting to changing priorities and business needs.
Basic Qualifications:
Bachelor's degree in Engineering, Quality related discipline, or Automotive Technologies or closely related fieldMinimum 7 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholdersMinimum 7 years of technical experience directly related to the design, quality or repair of FCA vehicle propulsion systems and componentsStrong supervisory, presentation, communication and writing skillsSelf-motivated with a commitment to team orientationAbility to interact effectively with various management levelsAbility to multi-task and prioritize in a challenging and fast-paced work environmentAbility to deal effectively with a wide range of dealership personnel and field operations staffProficient in Microsoft Office•Excel, PowerPoint, WordPreferred Qualifications:
Engineering level systems expertise5 years or more experience with Dealership &/or Field systems and processesExisting, positive, relationships within engineering and quality organizationsMicrosoft Office•PowerBi and SharePointVehicle CAN bus Diagnostics experienceStellantis Mopar Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions oriented Global Service Commodity Manager focused in Electrical to join the Technical Assistance & Field Support team at Mopar Headquarters, in Auburn Hills, Michigan.The Global Commodity Manager•EE will be responsible for managing a highly talented technical support team and executing deliverables aligned to Stellantis field issue resolution initiatives.
The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.
The selected candidate will be responsible for the following:
Champion for the resolution of escalated product issues identified though field reporting, various call center data trends, and Stellantis Technical Assistance Resource (STAR) Center Reporting.
Daily interaction with Product Development, Quality, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
Primary internal escalation point relating to field actions, field support, service action time study, emerging and non-serviceable issues.
Primary liaison to direct and support Product Development and Quality for appropriate and expedient repair methods and communication strategy.
Maintain awareness of all field issues impacting North American aftersales.
Maintain high level technical knowledge in past, present, and future vehicles for all NA sold vehicle brandsProject manage and lead initiatives to improve Fixed First Visit and Customer Service Index (CSI) and other service related projects as delegated.
Set, plan, prioritize and manage multiple projects in a technical and business environment.
Agile mindset, capable of quickly adapting to changing priorities and business needs.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.