Customer Service & Scheduling Coordinator - High Tech Electric

HIGH TECH ELECTRIC

Livonia, MI Job Details Full-time $21.40 - $22.77 an hour 3 hours ago Benefits Paid training On-the-job training Opportunities for advancement Qualifications Teamwork Computer literacy English Administrative experience Organizational skills Office experience

Full Job Description Company:

High Tech Electric LLC Location:

Livonia, MI (In-Person)

Job Type:

Full-Time Pay:

$19.00-$22.00 per hour, based on experience

Schedule:

Monday-Friday, 8:00 AM-4:00 PM Job Description High Tech Electric is a growing electrical contracting company seeking a reliable, organized, and detail-oriented Customer Service & Scheduling Coordinator to join our team. This position is responsible for managing daily customer communications, answering phone calls, coordinating technician schedules, dispatching service appointments, managing emails, and maintaining accurate work orders using company software. The ideal candidate is comfortable working in a fast-paced office environment, has excellent communication and computer skills, and can manage multiple responsibilities efficiently. We are looking for someone interested in a stable, long-term opportunity with the potential to grow into a larger administrative or office management role as our company expands. Key Responsibilities Customer Service & Communication Answer incoming calls and assist customers with service requests, scheduling, and general inquiries. Monitor, organize, and respond to company emails professionally and promptly. Follow up with customers regarding appointments, estimates, pending work orders, and service updates. Maintain professional communication with customers, technicians, vendors, and service partners. Handle customer concerns and direct technical questions to management when necessary. Scheduling & Dispatching Schedule, confirm, and coordinate daily service appointments. Dispatch technicians and communicate job details, addresses, and scheduling changes. Manage incoming service requests from residential customers, commercial clients, and home warranty or insurance providers. Monitor technician availability and organize efficient daily schedules. Reschedule appointments and coordinate changes as needed. Prepare upcoming schedules and ensure work orders are properly assigned. Work Orders & Administrative Tasks Create, update, and maintain work orders using company management software. Track job statuses, pending appointments, and completed service requests. Maintain accurate customer information, service records, and job documentation. Assist with estimates, invoices, and administrative follow-ups. Organize digital records, emails, and documents. Assist with general office operations and occasional walk-in customers. Software & Computer Skills Comfortable using computers, email platforms, and digital scheduling systems. Proficient with Microsoft Office, including Outlook, Word, and Excel, or equivalent applications. Ability to learn and navigate field service management and dispatching software. Experience with CRM systems, electronic work orders, and scheduling platforms is preferred. Ability to enter information accurately, manage multiple software applications, and maintain organized digital records. Qualifications Previous customer service, scheduling, dispatching, or office administration experience preferred. Strong verbal and written English communication skills. Excellent phone etiquette and professional email communication. Strong computer proficiency and ability to learn new software. Excellent organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and work independently. Dependable, punctual, and professional. Previous experience in electrical, HVAC, plumbing, construction, or other service industries is a plus but not required. Arabic-English bilingual skills are a plus, but not required. What We Offer Competitive hourly compensation based on experience. Consistent Monday-Friday daytime schedule. Paid on-the-job training. Professional and supportive work environment. Long-term employment opportunity. Potential for career advancement as the company grows. About High Tech Electric High Tech Electric is a licensed and insured electrical contracting company serving residential and commercial customers throughout Southeast Michigan. We are committed to providing professional service, quality workmanship, and reliable customer support. We value teamwork, accountability, and professionalism and are looking for someone who can contribute to our continued growth.

To Apply:

Please submit your resume through Indeed. Candidates with relevant customer service, scheduling, dispatching, or administrative experience are encouraged to apply.

Pay:

$21.40 - $22.77 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training

Work Location:

In person