Millennium Business Systems is looking for a technically driven, customer-focused Hybrid IT & Field Copier Technician to join our service team. This is an ideal opportunity for someone who enjoys solving technical problems and wants variety in their day. You'll work across both IT support and office technology , troubleshooting computers, networks, printers, copiers, and multifunction devices for business customers. One day you may be diagnosing a network connectivity issue, configuring a workstation, or troubleshooting Microsoft 365. The next, you may be onsite installing a multifunction copier, resolving print/scan issues, or performing preventative maintenance. If you enjoy technology, like working directly with customers, and don't want to sit behind a desk all day, this role offers a strong combination of IT, networking, electronics, and hands-on field service . What You'll Do IT Support Troubleshoot Windows desktops, laptops, peripherals, and common business applications Diagnose basic LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and connectivity issues Support Microsoft 365 and common end-user applications Install and configure computers, printers, scanners, and other network-connected devices Troubleshoot printing, scanning, authentication, and network communication issues Assist with user setups, hardware replacements, software installations, and workstation deployments Properly document issues, troubleshooting performed, and resolutions Copier & MFP Field Service Travel to customer locations to diagnose and repair copiers, printers, and multifunction devices Install and configure new equipment on customer networks Perform preventative maintenance and replace parts and consumables when required Diagnose mechanical, electrical, and software-related equipment problems Verify equipment is functioning properly before completing service calls Maintain accurate service documentation and manage assigned parts and inventory Provide customers with professional, clear explanations of problems and resolutions What We're Looking For We're looking for someone who is technical, dependable, curious, and accountable .

The strongest candidates will have:

2+ years of experience in IT support, field service, copier/printer repair, electronics, or a related technical role Working knowledge of Windows PCs and business networks Understanding of TCP/IP, DNS, DHCP, Wi-Fi, and network printing Strong mechanical and technical troubleshooting ability Ability to systematically diagnose problems rather than simply replace parts Strong customer-service and communication skills Ability to work independently in the field while remaining accountable to the service team Ability to prioritize multiple service calls and technical issues Professional appearance and attitude when working at customer locations Valid driver's license and acceptable driving record Ability to lift and maneuver equipment and parts associated with field service work Experience That Will Make You Stand Out Experience with any of the following is a plus: Copier/MFP service or repair Managed IT services or MSP environments Microsoft 365 Active Directory and Windows administration Network troubleshooting Print servers and printer deployment Scan-to-email and scan-to-folder configuration Remote monitoring and management tools Business-class firewalls, switches, wireless networks, or endpoints CompTIA A+, Network+, or equivalent technical training Manufacturer-specific copier or printer certifications The Person We're Looking For Technical knowledge matters, but attitude and problem-solving ability matter just as much . You'll be a strong fit if you: Like figuring out why something isn't working Take ownership of a problem until it is resolved Can communicate with both technical and non-technical customers Are willing to learn new technologies Understand that excellent customer service means more than just fixing the equipment Show up prepared, professional, and ready to solve problems Why Millennium Business Systems? At Millennium Business Systems, our customers rely on us for more than office equipment. They depend on us to keep their technology operating and their businesses productive. This position gives you the opportunity to develop a broader technical skill set instead of being limited to one type of technology. You'll gain experience across IT, networking, computers, printers, copiers, multifunction devices, and customer environments while becoming a more well-rounded technical professional. Ready to Apply? If you're mechanically inclined, technically curious, enjoy troubleshooting, and want a position that combines IT support with hands-on field service , we'd like to hear from you.

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person