About Us Founded in 1997 after a careful evaluation of the Mid-Michigan market, Linked Technologies, Inc. (LTI) is a dedicated Managed IT Services provider. At LTI, our core focus is delivering outstanding customer service. We pride ourselves on keeping our clients happy while ensuring their networks are secure, stable, and running optimally. Position Overview Linked Technologies Inc. is seeking a motivated Tier 1 Helpdesk Support Specialist to support our growing client base. This role is both challenging and rewarding, requiring a blend of technical adaptability, business acumen, and strong interpersonal skills. We view the Tier 1 position as a launchpad. You will work closely with our Network Engineers on active installation projects, gaining the technical skills and operational knowledge needed to advance into higher-level technical roles within our company. If you love learning new technologies, this is the perfect place to grow your career.

Key Responsibilities Technical Support:

Provide prompt technical assistance for incoming support tickets (covering workstations, servers, software, hardware, copiers, printers, scanners, mobile devices, email, and DNS).

Ticketing & Documentation:

Utilize our IT ticketing system to track issues, document technical resolutions, analyze historical reports for recurring disruptions, and gather customer feedback.

System Maintenance:

Install, modify, and repair computer hardware/software, and run diagnostics to resolve active issues.

Client Onboarding:

Assist with onboarding new clients and provisioning new users.

What We're Looking For Technical Foundations:

A basic understanding of Microsoft/Apple operating systems, Microsoft Server (2012-2025), and LAN concepts.

Communication Skills:

The ability to explain complex technical concepts in plain, non-technical language to users, both over the phone and via text.

Problem-Solving & Adaptability:

Ability to diagnose issues using remote tools, work efficiently under pressure, and adapt to a fast-paced environment.

Customer Empathy:

A patient, understanding attitude with a commitment to excellent customer service.

Efficiency:

Strong documentation habits to log technical issues accurately and timely. Basic Qualifications Currently pursuing or holding a degree in IT, possessing relevant industry certifications, or have a strong understanding of basic IT support fundamentals. 1-2 years of hands-on experience in hardware/software troubleshooting (including LANs) is highly desirable. Ability to perform light physical lifting as required for hardware setups. What We Offer (Benefits) Comprehensive Health Insurance (Blue Cross Blue Shield of Michigan) Simple IRA Retirement Plan Paid Time Off (PTO) & Paid Holidays Mileage Reimbursement for field travel Financial support for professional

Certifications & Testing Job Type:

Full-time Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred) Ability to

Relocate:

Midland, MI 48640: Relocate before starting work (Required)

Work Location:

In person