Senior IT Engineer (Onsite - Wixom, MI) Position Overview We are seeking a highly skilled and versatile Senior IT Engineer to support and manage both end-user technology and core IT systems across the organization. This role spans hands-on desktop support through enterprise system administration, with a strong focus on Microsoft 365 (Entra ID, Teams, SharePoint, Exchange). This is a full-time, onsite position (5 days/week) in Wixom, MI requiring a proactive, service-oriented professional who is comfortable working directly with executive leadership, delivering a high level of "white-glove" support, and ensuring a seamless technology experience across the business. Key Responsibilities End-User Support & Executive Services Provide Tier 1/2/3 desktop support for end users across hardware, software, and network issues Deliver white-glove IT support to executives and C-Suite, including rapid response and personalized service Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals Troubleshoot and resolve issues related to Windows OS, applications, printers, and connectivity Microsoft 365 Administration Administer and support Microsoft 365 environment including Entra ID (Azure AD), Exchange Online, Microsoft Teams, and SharePoint Online Manage user lifecycle (onboarding, offboarding, permissions, licensing) Maintain security fundamentals (MFA, access policies, identity governance basics) Assist in SharePoint and Teams configuration and governance Infrastructure & Systems Support Support and maintain Active Directory (on-prem/hybrid environments) Assist with administration of Windows Servers, file shares, and group policies Support print infrastructure and troubleshooting (network printers, queues, drivers) Work with networking fundamentals (DNS, DHCP, VPN connectivity troubleshooting)

RMM & IT

Operations Utilize and manage RMM tools for monitoring endpoints, patch management, remote support, and automation scripting (basic level preferred) Contribute to endpoint standardization and system health monitoring ITSM & Service Delivery Operate within an ITSM framework, managing incidents, service requests, and problem resolution Use and maintain ticketing systems (documentation, prioritization, SLAs) Develop and maintain knowledge base articles and documentation Identify recurring issues and contribute to continuous improvement initiatives Conference Rooms & AV Support Maintain and troubleshoot conference room technologies and AV systems, including video conferencing platforms (Teams Rooms, Zoom, etc.), displays, docks, cameras, and audio systems Provide support for meetings and executive presentations as needed Required Qualifications 5+ years of experience in IT support, systems administration, or similar role Strong experience with Microsoft 365 administration (Entra ID, Exchange, Teams, SharePoint) Solid understanding of Active Directory & hybrid environments, Windows 10/11 and Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP) Experience with ITSM processes and ticketing systems Proven ability to troubleshoot across hardware, software, and cloud environments Excellent communication skills with the ability to interact professionally with executives Preferred Qualifications Experience with RMM platforms Familiarity with endpoint security and device management tools (Intune a plus) Experience supporting AV systems and conference room technology Basic scripting or automation experience (PowerShell preferred) Exposure to hybrid or cloud-first environments Key Traits for Success Strong customer-service mindset with a focus on executive-level support Ability to prioritize and manage multiple issues effectively High attention to detail and follow-through Proactive, solutions-oriented approach Comfortable working independently in an onsite environment

Work Environment Location:

Wixom, MI Schedule:

Onsite, 5 days per week Frequent interaction with employees at all levels, including executive leadership Hands-on support in office, conference rooms, and production environments