Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

GTB EDC

IT TECHNICIAN

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 4 weeks ago

Location: Peshawbestown, MI (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/9/2026

Career Insights for Technical Support Engineer / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Michigan data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$54,211 / year median in Michigan

-2% projected decline

Explore Career

Job Description

See Below for Shift Details and Full Job Description

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

We are seeking a competent individual to be part of our IT team. Responsible for front line support to all end users within tribal government, EDC and/or Grand Traverse Resort businesses. The IT Technician will serve multiple roles, providing technical support and assistance - whether on the phone as a call center representative or troubleshooting as the first line Level 1 Technician. Assistance will be provided via remote support (in office) and/or in person as an on-site technician. The IT Technician is responsible for problem resolution and closing out respective customer support work orders. Works with the IT Staff and other IT Technicians during problem resolution.

RESPONSIBILITIES

Analyze and resolve 1st line support calls/tickets via the Help Desk and escalate calls/tickets when appropriate Accurately document troubleshooting steps and resolutions in the customer support ticketing system Troubleshoot and support end-user access to applications and data

QUALIFICATIONS

Education & Experience Required High School Diploma, GED or equivalent experience. CompTIA A+ Certification, equivalent certification or equivalent education/experience. Certification/Licenses Required Obtain Gaming License upon hire. Valid state issued Driver's License and be insurable by the company's insurance carrier. We look forward to having you join our team and being a part of our mission. Typically M-F 9-5. On call certain nights