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zb.io
Application Support Specialist
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Michigan data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,211 / year median in Michigan
-2% projected decline
Job Description
Application Support Specialist zb.io Pontiac, MI Job Details Contract $50 - $60 an hour 2 hours ago Benefits Health insurance Qualifications Interpersonal skills In-person customer service Zoom Windows Attention to detail Productivity software support Customer relationship management (CRM) systems (technically supported) Desktop applications SharePoint Full Job Description Overview We are seeking an Application Support Specialist to provide hands-on technical support in a fast-paced judicial environment. This is a fully onsite role supporting end users with desktop, software, and courtroom audio/visual technologies. The ideal candidate enjoys troubleshooting technical issues, learning new applications, and delivering exceptional customer support in a professional setting. Key Responsibilities Provide onsite technical support for end users, including judges, court staff, and administrative personnel. Troubleshoot and resolve PC hardware, software, printer, and peripheral issues. Support courtroom audio/video and recording systems during live court proceedings. Learn and support court-specific applications, including document management and case management systems. Assist users with day-to-day technical questions and system usage. Escalate complex technical issues to the central IT support team when necessary. Maintain excellent customer service while supporting users in a time-sensitive environment. Document issues and resolutions as required. Required Qualifications 1-3 years of experience in Desktop Support, Help Desk, or Application Support. Strong troubleshooting skills for Windows PCs and Microsoft Office applications. Excellent customer service and communication skills. Ability to quickly learn new software applications and technologies. Comfortable working in a fast-paced, user-facing environment. Ability to prioritize multiple support requests while maintaining professionalism. Preferred Skills Experience supporting Audio/Visual (AV) equipment or conference room technologies. Knowledge of Zoom or hybrid meeting platforms. Experience with document management systems. Familiarity with Adobe Acrobat. Experience with Microsoft Visio. Knowledge of Microsoft SharePoint. Exposure to Microsoft Office Suite administration. Experience supporting legal, government, or public sector environments is a plus. Technology Environment Candidates with experience supporting any of the following technologies are encouraged to apply: Windows Desktop Support Microsoft Office Suite SharePoint Adobe Acrobat Microsoft Visio Zoom Audio/Video and recording equipment Document Management Systems What We're Looking For The ideal candidate is: Customer-focused with excellent interpersonal skills. A proactive problem solver who enjoys troubleshooting. Comfortable providing onsite, hands-on technical support. Quick to learn new systems and technologies. Able to remain calm and professional in high-pressure situations. Reliable, detail-oriented, and accountable.