Overview We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a healthcare environment. This individual will be responsible for supporting desktop hardware, software applications, mobile devices, and peripheral equipment while ensuring a high level of customer service for clinical and administrative staff. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft technologies, and the ability to work effectively in a fast-paced environment. Key Responsibilities Provide Tier I/II desktop support for end users through onsite and remote assistance. Troubleshoot and resolve hardware, software, operating system, and connectivity issues for desktops, laptops, printers, scanners, and other peripheral devices. Install, configure, image, and deploy Windows-based workstations and laptops. Support Microsoft Windows operating systems, Microsoft Office applications, and other enterprise software. Diagnose and resolve network connectivity issues including Wi-Fi, VPN, and printer connectivity problems. Perform workstation setup, relocation, upgrades, and hardware refresh activities. Support user onboarding and offboarding activities, including account setup, hardware deployment, and access requests. Maintain and support desktop hardware inventory and asset tracking processes. Document incidents, service requests, troubleshooting steps, and resolutions within the organization's ticketing system. Escalate complex technical issues to appropriate infrastructure, networking, or application support teams as needed. Provide exceptional customer service while supporting physicians, clinicians, administrative staff, and other end users. Assist with maintaining a stable and secure computing environment within the healthcare organization. Required Qualifications 1-3+ years of desktop support, help desk, or IT support experience in an enterprise environment. Experience troubleshooting desktop hardware, software, operating systems, and peripheral devices. Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365 applications. Experience supporting laptops, desktops, printers, scanners, and mobile devices. Working knowledge of Active Directory, user account administration, and password resets. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity. Experience working with ticketing systems to document and manage support requests. Strong verbal and written communication skills with the ability to support both technical and non-technical users. Excellent customer service and problem-solving abilities. Preferred Qualifications Experience supporting healthcare, hospital, or clinical environments. Experience with workstation imaging and deployment tools. Familiarity with Microsoft Intune, SCCM, or other endpoint management solutions. Knowledge of ITIL processes and service management best practices. Certifications such as CompTIA A+, Network+, Microsoft, or equivalent are a plus. Top Skills Desktop & Laptop Support Windows 10/11 Microsoft Office 365 Hardware & Software Troubleshooting Active Directory Printer & Peripheral Support Ticketing Systems Network Connectivity Support Customer Service Healthcare IT Support Job Type & Location This is a Contract position based out of Pontiac, MI. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pontiac,MI. Application Deadline This position is anticipated to close on Oct 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.