Technical Service Coordinator

Technical Service Coordinator 2.6 2.6 out of 5 stars 40549 Brentwood Drive, Sterling Heights, MI 48310 $23 - $28 an hour Coe Press Equipment 12 reviews $23 - $28 an hour

ABOUT COE PRESS EQUIPMENT

Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems. We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer's loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service. Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment. We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we'd love to hear from you!

THE IDEAL CANDIDATE WILL

Love to get their hands dirty, be known as a "gearhead", Be able to prioritize and complete tasks to meet assigned deadlines, Be a self-starter, able to complete tasks using their knowledge and skill, Establish a process for activities that lead to the implementation of systems, procedures or outcomes Understand the needs of a situation and establish effective action plans.

THE TECHNICAL SERVICE COORDINATOR WILL

Own and manage the service issues log, ensuring all items are actively tracked and driven to resolution Follow up with service technicians and employees as well as internal Machining, Assembly, and Engineering teams to close open issues. Enter, update, and maintain accurate service data in CRM and related systems, ensure service documentation is complete, organized, and current Follow up on quoted service work to drive conversion and scheduling Conduct limited outbound calls related to service, parts, and open opportunities Serve as a point of contact for customer updates, scheduling, and service coordination

REQUIREMENTS

3-7+ years in a service-related role (field service, maintenance, service advisor, or service coordination) Experience in capital equipment, manufacturing, industrial, or automotive service environments preferred Customer-facing service experience strongly preferred Strong mechanical/technical aptitude Excellent organization and task management skills Strong verbal and written communication skills Experience with CRM/ERP or service management systems Coe Press Equipment is proud to be an equal opportunity employer