Customer Support Engineering Jobs in USA, MI, Troy | Rose International Job

Education:

• Associates degree in engineering technology (Mechanical or Electrical).

Preferred Education:

• Bachelors degree preferred.

Required Certifications/Licenses

• Valid Driver's License required

Skills/Experience:

• Administrative skills involving the Microsoft Office suite
• Mechanical, 'hands-on' experience
• Strong written and oral communication skills.
• This role interacts with both external customers and internal management.
• Ability to see the "big picture" and understand how individual tasks interconnect and impact other parts of the testing process.

Responsibilities:

• The Project Engineering Technician is responsible for Vehicle Data Recorder (VDR) activities in customer and other test vehicles.

This is an entry-level position that has the potential to grow into an Operations, Project Engineer, or Data Analyst role.

Responsibilities and duties

• Cross-functional support for our CSE program and Operations Teams' tasks/activities, and projects.
• Track and maintain VDR and peripherals functionality.
• Ensure VDR's are functioning and recording data.
• Ensure that the VDR's remain up to date with current software and firmware levels.
• Maintain all components of the VDR system.
• Installations, inspections/triage, and removals as necessary.
• Maintain hardware and accessory inventory.
• Respond to all VDR diagnostic codes that are generated from the customer fleet.
• Review customer data to verify correctness, completeness, and data fidelity.
• Work with engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information from in-field evaluations.
• Assist in Supplier Management and engineers with product tests.
• Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems and processes to meet requirements, applying knowledge of engineering principles.

Traits Client seeks:

• Curiously investigate everything
• ability to solve problems analytically, creatively and collaboratively
• Lead with confidence
• thought leaders who empower those around them
• Learn by doing
• an entrepreneurial mindset that's driven by hands-on experimentation
• Embrace resilience
• seeing every challenge as a learning opportunity and an invitation to grow
• Passion for product excellence
• build great products with distinct customer value and apply continuous improvement and innovation

Physical Demands:

• Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, and sit.
• Lift up to 50lbs; use hands and fingers to handle or feel objects, tools or controls, reach with hands and arms, talk and hear; or be positioned in tighter vehicle spaces.
• Specific vision abilities required by the job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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