Bortz Technology Group (BTG) Walled Lake, MI | Full-Time | Hybrid Field & Office Work Bortz Technology Group is a Managed IT Service Provider. We partner with small and mid-sized businesses across Southeast Michigan as their outsourced IT department, technology advisor, and strategic consultant. Our clients rely on us to help them make good technology decisions, maintain secure and reliable systems, and solve the problems that keep their businesses running. We're looking for someone who enjoys technology, loves solving problems, and wants to build a long-term career rather than simply work another help desk job. If your favorite part of IT is researching an unfamiliar issue, building a solution, and seeing it through to completion, you'll fit in well here. What You'll Do You'll work with a broad range of technologies and clients, which means every week is different.

Responsibilities include:

Supporting end users both remotely and onsite Diagnosing and resolving workstation, server, network, and cloud issues Deploying and maintaining Microsoft 365 environments Assisting with cybersecurity, backup, and disaster recovery solutions Implementing and supporting business technology projects Documenting systems, procedures, and solutions Working directly with clients to understand business challenges and recommend solutions Researching unfamiliar technologies and independently driving issues toward resolution This role combines help desk responsibilities, systems administration, consulting, and project work. Who Succeeds at BTG The people who thrive here share a few common traits: Naturally curious Able to work independently Strong communicators Comfortable learning new technologies Organized and detail-oriented Professional and dependable Interested in helping businesses, not just fixing computers We are much more interested in finding someone with the right mindset and aptitude than someone who already knows every technology we support. Required Qualifications 1+ year of professional IT experience Working knowledge of Windows operating systems Understanding of networking fundamentals Experience troubleshooting hardware and software issues Ability to communicate professionally with end users and business owners Valid driver's license and reliable transportation Preferred Qualifications Microsoft 365 Active Directory Windows Server Networking equipment and firewalls Backup and disaster recovery solutions Virtualization platforms PowerShell Remote Monitoring & Management (RMM) platforms Relevant industry certifications are highly valued.

Examples include:

CompTIA A+ CompTIA Network+ Microsoft 365 Certifications CCNA Security+ Other Microsoft, networking, or security certifications Professional Development One of the things that makes BTG different is our commitment to professional growth. We maintain a structured certification and career-development program that provides clear advancement opportunities for team members who continue building their technical knowledge and professional skills. If you're looking for a place where learning is encouraged and rewarded, you'll fit in well here. Benefits Competitive salary 401(k) with company matching Paid Time Off Professional development assistance Certification reimbursement opportunities Direct mentorship from experienced engineers Exposure to a wide variety of technologies and business environments

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) matching Paid time off Professional development assistance Application Question(s): Tell us about your home lab?

Experience:

professional

IT:

1 year (Preferred)

License/Certification:

CompTIA Certification (Preferred) Microsoft certification (Preferred) Ability to

Commute:

Walled Lake, MI 48390 (Required)

Work Location:

In person