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Cool Soft Technologies

IT Help Desk Technician / Service Desk Analyst — Lansing, MI

Pay: $18–$22/hr
Posted: 2 weeks ago
Location: Windsor charter Township, MI (Hybrid)
Last Updated: 1 week ago
Hours: Full-Time
Expires: 10/24/2026
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Job Description

T Help Desk Technician / Service Desk Analyst — Lansing, MI Seeking an experienced Tier 1 IT Help Desk / Service Desk Analyst to provide technical support to employees and partners. The resource will troubleshoot hardware/software issues, manage service requests and incidents, document resolutions, and escalate issues as required.
Location:
Lansing, MI Work Arrangement:
Hybrid — onsite 2 days/week from Day 1
Duration:
12 months with possible extension
Interview:
In-person in
Lansing Local Candidates:
Must reside within approximately 60 miles of Lansing. No remote-only option.
Required:
2-3+ years Tier 1 IT Help Desk experience 2-3+ years Service Administration experience 2-3+ years IT troubleshooting experience Associate's degree in IT or related field Ticketing/service management experience Hardware/software and workstation troubleshooting Incident logging, categorization, prioritization, escalation, and resolution
Preferred:
CompTIA A+ Security+ Cisco Routing SANS Motorola first responder/technical experience Military radio/communications experience
Job Type:
Contract Pay:
$18.00 - $22.00 per hour
Work Location:
In person