A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Wixom, MI Job Details Full-time 2 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Desktop computer repair Network troubleshooting Mobile device support Microsoft Excel Microsoft Outlook Laptop (troubleshooting support) Word embeddings Windows Computer hardware Desktop (troubleshooting support) Desktop administration Mobile devices
Full Job Description Overview:
IT Help Desk Technician The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team. What's in it for you? When you join our team, you become part of the General RV family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!
Responsibilities:
Serves as an initial point of contact for troubleshooting IT related problems including hardware, software, network, and printer issues. Manage and update tickets Escalate issues/tickets to upper level Help Desk Provide support in person, over the phone, and using remote control helpdesk software. Install, configure, deploy, and troubleshoot PC's. Other duties assigned by management.
Qualifications:
2-4 years' of help desk experience. Windows 11 Microsoft 365 (Word, Excel, and Outlook) Strong Hardware Skills (PC, Notebook, mobile devices) Windows Network troubleshooting Excellent communication skills Excellent problem solving skills Customer service oriented Must be able to lift at least 50 lbs and crawl under desks if necessary Must have reliable transportation Some seasonal local and over night travel may be required
PREFERRED QUALIFICATIONS
iOS and Android knowledge A+ and or Network+ Certification PERKS General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching. About General RV General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates fourteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies. #IND1
