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Rural Computer Consultants

Handheld Software Support

Entry-Level JobVerifiedNo experience needed

Pay: $42,500/yr

Posted: 7 weeks ago

Location: Bird Island, MN (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/21/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Minnesota data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$55,743 / year median in Minnesota

-8% projected decline

Explore Career

Job Description

Handheld Software Support Position Join our team! Work as a handheld software support professional at a growing company that offers great benefits with opportunities to travel and keep in touch with the ever evolving technical field.

THE COMPANY

RCC is a well-established company that has been around for 45+ years! We create and support one of the leading software systems in the propane industry. Our customer service is what keeps our clients happy. Our tech department is always diving deeper into the latest technology and hardware. Learn from our senior staff who have over 50 years of combined experience. Competitive benefits package

THE POSITION

Handheld Software Support We're looking for a full-time handheld software support professional to provide frontline technical assistance for tablet and desktop applications used in fuel delivery and service operations. Monday-Friday, 8-5 CST, with the occasional on-call for nights/Saturdays. Key Responsibilities Troubleshoot hardware/software issues (e.g., printer setup, sync failures, license errors). Guide users through updates, resets, and configuration changes. Support real-time communication setups and batch syncing. Document support interactions and resolutions in time billing logs. Assist with training and onboarding for new users. Onsite training with customers is a typical occurrence so flexibility to travel is a BIG plus. Skills & Tools Familiarity with tablet workflows, SQL background knowledge, Windows OS, and custom software systems. Strong communication and problem-solving skills. Experience with remote desktop tools and basic networking.

THE LOCATION

Our main office is located in Bird Island, MN which is where this position would be. We have remote workers in 12 different states across the USA. Other perks include… Scholarship opportunities, maternity/paternity leave Team education meetings monthly

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave

Education:

High school or equivalent (Preferred)

Experience:

Windows:

1 year (Preferred)

Work Location:

In person