IT Support Desk Rep

IT Support Desk Rep Bloomington, MN Job Details Full-time $14.81 - $18.51 an hour 13 hours ago Benefits Commuter assistance Paid parental leave Disability insurance Health insurance Dental insurance Tuition reimbursement Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Customer communication Laptop (troubleshooting support) Equipment installation IT service management iOS Equipment troubleshooting Windows Software installation Analysis skills Computer hardware Productivity software POS systems Escalation handling Entry level Mobile devices

Full Job Description PURPOSE:

This individual will work as part of a team to provide hands-on support for information technology aspects of internal and external client business.

ESSENTIAL DUTIES AND RESPONSBILITIES

Support point-of-sale (POS), PC desktop and laptop hardware components, PC operating system software and application software, and mobile devices Provide end-user support to various levels of technical and non-technical staff Assist in monitoring, documenting, and resolving help desk support requests, escalating when appropriate Installs, manages, and/or troubleshoots software, hardware or other equipment. Assist in maintaining pc, laptops, and mobile devices Assist in various other IT departmental projects Regular, reliable and consistent attendance Additional duties as assigned.

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES

Strong analytical and problem-solving skills Ability to adapt to a fast-paced, rapidly-changing environment and can multi-task on a regular basis Customer focus and the ability to communicate effectively with management, co-workers and customers Working towards certification in Information Technology or related field. A team player who likes new challenges and a diverse, always changing work environment Adept hardware and software knowledge (Windows 7, Windows 10, Microsoft Office, iOS) Experience providing desktop and point of sale support Experience with ITIL and SLA methodologies

PHYSICAL JOB REQUIREMENTS

Standing/Walking - Occasionally Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals Must be able to lift at least 40 pounds Kneel and bend Reach at or above & below shoulder level Stoop/Squat Ability to push/pull cart with 20 pounds of force. Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®