Are you a natural problem-solver who loves helping people? This hands-on role makes you the first point of contact for our clients, troubleshooting issues, supporting day-to-day technology needs, and keeping things running smoothly. Occasional travel for on-site support keeps it interesting, and no two days look the same. This is more than just a job, it's a launchpad for your IT career! We provide excellent training, so you don't need formal help desk experience to get started. If you've built your skills through coursework, lab work or even an IT internship, we want to hear from you.

The Role:

Provide tier-I support for internal and external customer incidents Perform software upgrades and maintenance Enter accurate service call resolution information into the NextGen system Address incoming support calls, providing workarounds when necessary to ensure customer productivity Provide service call status updates to internal and external customers. Dispatch service calls to our technician team On occasion, travel to customer locations for hands-on troubleshooting and solution delivery. Escalate problems to Tier II support as necessary Keep abreast of new technology systems, methods and platforms Maintain effective communication with both technical staff and end users Manage obligations and support other company initiatives as directed.

Qualifications:

Excellent verbal and written skills Ability to multi task, as this is a fast paced position with priorities changing as situations develop Familiarity with PCs and basic networking concepts (coursework, lab experience, or self-taught all welcome) Friendly, patient, and professional phone and in-person demeanor Ability to explain basic instructions clearly to non-technical users About Coordinated Business Systems For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth. We're proud to be locally owned and operated , with a strong belief in work-life balance, employee development, and doing the right thing, every time. Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$38,000.00 - $42,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance

Work Location:

In person