Level 1 Technical Support Specialist - 7:30a - 4:30p shift Love tackling tech challenges and delivering exceptional service? Join our fast-growing Help Desk team at Coordinated Business Systems! We're looking for a Level 1 Technical Support Specialist who can hit the ground running with sharp troubleshooting skills and a genuine passion for client support. You'll be supporting Microsoft solutions day-to-day while bringing strong communication skills and a commitment to ongoing learning. Candidates must have real, hands-on experience with Microsoft 365 Admin Portal, Active Directory, and PC setup in a professional setting, not just coursework or labs. Familiarity with AI platforms is a plus, and a genuine curiosity to keep learning in that space is something we value.

Position Summary:

Provide tier-1 support for internal and external customer incidents Assist with day-to-day operations of the service department through clear, proactive communication with team members Create recurring revenue by delivering high quality technical solutions and exceptional customer service, including strong verbal and written communication and follow-up Provide independent help desk support by phone, remote, or face-to-face with clients Stay current on software and technical procedures Input and manage tickets and daily time entry through our PSA (Professional Services Automation) system Interface with third party vendors to assist with problem resolution Support clients using our Remote Monitoring and Management solution

Requirements:

1-2 years of hands-on help desk or technical support experience in a professional environment (required) Hands-on experience with Microsoft 365 Admin Portal (required) Hands-on experience with Active Directory (required) Windows Remote Desktop Strong written and verbal communication skills Excellent organizational skills and attention to detail Comfortable working independently and managing priorities without direct supervision Adaptable and able to learn new software quickly Associate's degree in a related field is a plus but not required About Coordinated Business Systems For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth. We're proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing, every time. Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance

Experience:

Office 365 - administration, licensing etc: 1 year (Required)

Work Location:

In person