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Desktop Support Analyst

Job

Robert Half

Eden Prairie, MN (In Person)

Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

The End User Support Analyst - Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.

Key Responsibilities
  • Provide end-to-end client support via a ticketing system for local and remote users
  • Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access
  • Support Office 365 administration, including user setup and ongoing maintenance
  • Administer Exchange Online, including mailbox management and licensing
  • Manage Intune and mobile device administration for laptops, tablets, and phones
  • Support current and legacy Windows operating systems
  • Administer Active Directory and Group Policy in a multi-domain organization
  • Perform computer imaging, deployment, and lifecycle support
  • Add, configure, and maintain workstations, laptops, and mobile devices
  • Support Microsoft security tools including Identity Protection and Multi-Factor Authentication
  • Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN
  • Respond to system alerts and provide coverage for senior systems administration functions as needed
  • Support conference room audio and video technology
  • Assist with building security systems and local network connectivity in coordination with IT
  • Support network printers and office automation systems
  • Provide mobile device and endpoint support for both office-based and remote users

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