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Service Global, Inc.

Desktop Support Engineer L1

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 7 weeks ago

Location: Eden Prairie, MN (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 10/10/2026

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Job Description

Desktop Support Engineer L1 Eden Prairie

MN - USA

Apply Now a day ago

Roles and Responsibilities:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of

DHCP, DNS.

Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note:

Engineers are expected to bring their own protective eyewear and composite-toed shoes. All remaining safety gear will be provided onsite. Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC Job Number

JO-2608-38524

Job Function Desktop Engineer Work Type Onsite Employment Type Full Time Salary Competitive Apply Now