Helpdesk Specialist

STRATEGIC STAFFING SOLUTIONS

(S3)

HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Helpdesk Specialist for a W2 contract opportunity!!

Title:

Helpdesk Specialist Location:

Minneapolis, MN Duration :

12 Months Schedul e: Hybrid Standard hours: Monday-Friday, 7:00 AM-4:00PM. No on-call or after-hours support expected. Occasional OT may be available but is not required.

Location:

Full-time onsite in Minneapolis, MN No remote or hybrid option. Mileage between offices is reimbursed at the GSA rate.

Travel:

Minimal travel No per diem; only mileage reimbursement. Top 3-5

Required Skills:

Experience with Windows 11, Office 365, and ServiceNow (preferred). Hardware/software support for laptops and desktops. Valid driver's license and dependable transportation. Experience in a corporate office setting. Preferably some exposure to MacBooks (not required).

Job Description:

Serve as a key resource for onboarding new hires, ensuring seamless setup and system access. Provide Level 2 technical support for end users, addressing complex issues related to the installation, configuration, and operation of assigned hardware and software products. Escalate unresolved issues to Level 3 support as appropriate.

Ideal Candidate Skills :

Looking for candidates with 5-7 years of experience. Expected to be proficient within 1 month, with support and mentoring from the team.

Non-Technical Skills:

Strong communication, problem-solving, and teamwork skills. Ability to work independently and collaboratively.

Ideal Background:

5-7 years of relevant experience. Experience in in-person support roles (not just call center). Industry background is flexible (utilities, retail, healthcare, etc.).

Certifications:

Basic Windows certifications (e.g., Microsoft certifications) are a plus. Degree is not required if experience is sufficient. Key Responsibilities . The contractor will provide Level 2 support, handling incident tickets, new hire setups, and hardware/software troubleshooting. Must have real-world experience supporting laptops/desktops (not just call center script-based support)

Typical Day:

Imaging machines, loading software, setting up email and Office 365. Responding to hardware/software requests and troubleshooting incidents. Working from ServiceNow (preferred, not required). May travel between offices during the day (6 miles apart). Work Environment /

Team Culture:

Collaborative and supportive team environment. Not a heads-down role; requires interaction with end users and team members.

Safety Considerations:

Strictly office-based; no exposure to plants, machinery, or construction sites. Benefits/Perks of the

Position:

Opportunity to work in a collaborative IT environment supporting a major utility company. Exposure to both Windows and Mac environments. Potential for extension beyond the end of the year, though not guaranteed. "Beware of scams. S3 never asks for money during its onboarding process."