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Help Desk Analyst I

Job

Robert Half

Minnetonka, MN (In Person)

Full-Time

Posted 6 weeks ago (Updated 5 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for a dedicated Help Desk Analyst I to join our team in Minnetonka, Minnesota. In this long-term contract position, you will be responsible for providing exceptional technical support and customer service, ensuring issues are resolved efficiently and accurately. This role offers an opportunity to work in a collaborative environment while developing your expertise in various technologies.
Responsibilities:
  • Monitor incoming tickets and system alerts in ServiceNow, responding promptly and appropriately.
  • Document customer interactions with precision and maintain detailed records in line with organizational standards.
  • Update and manage tickets in accordance with established Service Level Agreements.
  • Follow organizational guidelines for delivery processes, including incident, problem, change, and knowledge management.
  • Escalate complex issues when necessary to ensure timely resolution.
  • Accurately record customer impact, resolution steps, and prioritize tasks based on policy and client needs.
  • Manage incident recovery, performance monitoring, and reporting with a focus on data accuracy.
  • Provide after-hours support, including nights and weekends, and participate in structured on-call rotations.
  • Foster attentive and quality interactions with customers while delivering excellent service.
  • Collaborate effectively with team members, partners, and internal staff to achieve shared goals.

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