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IT Support Analyst

Job

Robert Half

Minnetonka, MN (In Person)

Full-Time

Posted 4 weeks ago (Updated 4 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

As a front-line IT Support Analyst, you'll handle a steady flow of inbound support requests and help users get back to work quickly. You'll support mostly Windows-based environments with a small number of Apple devices and gain exposure to a variety of client setups.

Typical technical issues you'll handle:
  • Active Directory password resets and account unlocks
  • Office 365 and email account support
  • Troubleshooting custom business applications
  • Windows 10 and 11 workstation support
  • Peripheral troubleshooting including docking stations, monitors, keyboards, and printers
  • Diagnosing slow PC performance
  • Wireless and VPN connectivity troubleshooting
  • Clear, friendly customer support on every interaction
  • Documenting and tracking issues What You'll Do Day to DayYou'll be the first point of contact for IT issues.
Strong communication and attention to detail are key.

Responsibilities include:
  • Answer inbound support calls and troubleshoot basic hardware, software, and network issues
  • Monitor incoming tickets and system alerts and respond appropriately
  • Accurately document customer interactions, impact, and resolution steps
  • Update and manage tickets to meet Service Level Agreements (SLAs)
  • Follow established incident, problem, and change management processes
  • Identify when issues need to be escalated and route them correctly
  • Support incident recovery, performance monitoring, and reportingInterested candidates should reach out to sally.
lander@roberthalf(.com) or 612.249.0254.

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