We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position focuses on resolving day-to-day hardware, software, device, and service desk issues while helping maintain dependable technology operations. The ideal candidate will bring a customer-focused approach, solid troubleshooting ability, and a commitment to supporting secure and reliable systems.

Responsibilities:

• Deliver first- and second-level support for desktops, laptops, mobile devices, peripheral equipment, and common business applications.
• Respond to service requests and incidents within defined service expectations, ensuring issues are addressed accurately and in a timely manner.
• Install, configure, maintain, and troubleshoot user hardware and software for internal staff, providers, and external partners.
• Support desktop, mobile, and telecommunication tools to promote stable access and consistent system performance.
• Assist with user account administration and directory-based support tasks, including work related to Active Directory environments.
• Follow security and compliance standards while supporting technology used in regulated healthcare operations.
• Help sustain technical systems that are essential to patient services and daily business functions.
• Work with internal teams to recommend and apply improvements that enhance support processes and end-user technology experiences.
• Participate in modernization and continuous improvement efforts related to workplace technology and support services.