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Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Follow-up and update customer status and information.
Identify and suggest possible improvements to existing procedures.
Provide technical support to all departments for computer, network, data, telecommunications, and print functions.
Run software updates and backups as needed. Learn assigned applications.
Create and maintain documentation for specialized hardware and software.
Other duties as assignedWorks on special projects as directed by supervisor.
CC
Club Car Wash
Weekend IT Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Missouri data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,765 / year median in Missouri
+2% projected growth
Job Description
COMPANY PROFILE
Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 250+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, Tennessee, Colorado, Minnesota, and Mississippi with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for career-minded talent who strives to provide exceptional service and excellent car wash quality for all our customers. Have fun working in a professional, indoor/outdoor work environment. Are you ready to #JoinTheClub?Position Overview:
Club Car Wash is seeking an IT Support Technician who is ready to expand their career with a fast-growing company. An excellent IT Support Technician must be able to communicate effectively to understand technical issues and problems. They must also be customer-oriented and patient when dealing with team members or customers. We are seeking motivated and experienced candidates who are located near our Columbia, MO location. As anIT Support Technician, You Will:
Serve as the first point of contact for end users seeking technical assistance for all IT-related issues.Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Follow-up and update customer status and information.
Identify and suggest possible improvements to existing procedures.
Provide technical support to all departments for computer, network, data, telecommunications, and print functions.
Run software updates and backups as needed. Learn assigned applications.
Create and maintain documentation for specialized hardware and software.
Other duties as assignedWorks on special projects as directed by supervisor.