A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Job Requirements Kansas City, MO Secret Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This position is on-site in Kansas City, MO . The Enterprise Service Desk will provide Tier 1 technical support and troubleshooting for end users accessing a global enterprise network environment. Join a mission-critical team supporting the technology infrastructure that enables daily operations across a worldwide organization. Responsibilities for the Enterprise Service Desk include: Provide first-level technical support for enterprise network users and customer systems Troubleshoot hardware, software, operating system, network connectivity, and account access issues Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs) Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies Document, track, and escalate incidents while delivering excellent customer service Required Qualifications for the Enterprise Service Desk include:
ESD Mid:
0-6 months of IT support experience
OR ESD Senior:
6 months-1+ years of IT support/help desk experience Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues Strong troubleshooting, customer service, communication, and problem-solving skills High School Diploma or equivalent required; additional IT training or certifications are preferred Active CompTIA Security+ certification required Active Secret Security Clearance required Familiarity with NGEN and/or SMIT environments is preferred Compensation for the Enterprise Service Desk includes:
Salary Range:
depending on experience
Full Benefits Package:
PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law 11 Paid Holidays 10 PTO Days #LI-ER1 #
LI-ONSITE
Keywords:
Enterprise Service Desk, Help Desk Support, Technical Support, IT Support Specialist, Desktop Support, Service Desk Analyst, Tier 1 Support, Windows Support, Microsoft Office, Microsoft Outlook, Network Troubleshooting, Desktop Technician, Hardware Support, Printer Support, Mobile Device Support, VTC Support, Security+, CompTIA Security+, Secret Clearance, Customer Support, IT Help Desk, Kansas City MO, Government IT, Enterprise Network Support, NGEN, SMIT, Cyber Security Support group id: 10430981 Apply now
