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North Kansas City Hospital

IT Desktop Technician

Pay: Not specified
Posted: 3 days ago
Location: Kansas City, MO (Onsite)
Last Updated: 5 hours ago
Hours: Full-Time
Expires: 10/1/2026

Career Insights for Help Desk Technician / Analyst

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Based on Missouri data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$52,003 / year median in Missouri

-17% projected decline

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Job Description

SUMMARY:
The Desktop Technician provides elevated end-user support for workstation hardware, software, and peripherals. This role is responsible for maintaining, deploying, and troubleshooting desktop environments while supporting IT Asset Management with accurate tracking and documentation of devices. The Desktop Technician ensures consistent delivery of reliable computing environments and contributes to efficient user operations across the organization. The position is in the office.
EXPERIENCE
1-3 years of desktop support or technical support experience. Strong understanding of Windows desktop operating systems and workstation hardware. Ability to troubleshoot common desktop, application, and hardware issues effectively.
SPECIAL SKILLS
Basic networking knowledge (TCP/IP, DNS, DHCP). CompTIA A+, Network+, or similar certifications. Experience with enterprise imaging or deployment tools (Intune, MECM/SCCM, MDT). Familiarity with IT Asset Management practices and inventory control.
OTHER:
Strong communication, customer service, and organizational skills. Experience with ITSM/ticketing platforms such as ServiceNow.
LICENSE/CERT
Preferred:
CompTIA A +, Network +
EDUCATION:
Required:
High School or Equivalent, Preferred:
Associates - Information Technology