Introduction:

JJMicro, an established, successful and growing St. Charles County IT Managed Service Provider (MSP) is seeking IT Support Specialists, Tier 1, 2 or 3, who will be on front lines assisting clients with desktop, software and hardware related business technology issues. This individual is required to know how to configure, manage, monitor, maintain, and troubleshoot issues in an effective and efficient way. At JJMicro we believe that everybody plays a key role in our mission to manage IT risk and eliminate IT concerns for our clients. We have exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role possesses a positive attitude when working with others and has a helpful spirit when finding solutions.

Job Purpose:

Receiving, prioritizing, documenting, and actively resolving technical support requests from our clients in a timely manner. This job involves talking to clients over the telephone, communicating via SMS, email and chat, working in a busy (sometimes high pressure) support environment. You are expected to enjoy working with people and have excellent written and verbal communication skills.

Key Responsibilities:

Possess a positive attitude; take initiative, have excellent phone etiquette, excellent written and verbal communication skills. Ability to prioritize and multi-task while accurately tracking time. Enthusiasm for IT and technology, self-motivated. The ability to solve problems without supervision. Have a sense of urgency when completing various technical tasks. Must demonstrate a strong technical acumen along with attention to detail. Perform occasional on-site service desk calls. Additional tasks assigned. Primarily working are Monday through Friday 8:30 am to 5:30 pm with rare work outside of those hours.

Requirements:

2+ years IT Support experience with a Managed Service Provider. Understanding of operating systems (Microsoft Windows 11, 10, Microsoft Server 2016 / 2019 / 2022 / 2025, OS X, iOS and Android), Microsoft Office Applications. Advanced knowledge of computer hardware, peripherals, basic networking concepts and Microsoft Office applications. Working experience with Microsoft 365, Google Workspaces, and Microsoft Outlook profile configuration. Basic/Advanced understanding of domain-based networks, such as file and print shares, mail and application servers. Basic/Advanced knowledge of mobile devices and tablets and mobile device management. Basic/Advanced Active Directory management as it relates to user account creation and modification, security and distribution groups. Basic/Advanced network and USB printer and scanner troubleshooting. Basic/Advanced Intuit QuickBooks troubleshooting. Hands-on working experience with routers, firewalls, switches, VPN devices and wireless and other networking technologies, including

TCP/IP, DNS & DHCP.

Must live within 30 miles of JJ Micro office location. Must have current driver's license, reliable transportation and current automobile insurance coverage. Occasionally ascends/descends a ladder to service equipment Tool Set Experience (this experience is helpful but not required):

Axcient CIPP Cloudflare Connectwise Manage Duo Hudu Huntress EDR, ITDR, and SAT ImmyBot Keeper N-Able RMM Screenconnect Sonicwall Networking Unifi Networking Competencies:

Excellent verbal and written communication skills and ability to guide and direct with all levels of employees and management. Excellent organization skills and the ability to manage numerous competing priorities. Strong attention to detail and an ability to thrive in a dynamic business environment.

Benefits:

Employer paid health, dental, and vision insurance available Employer paid long term / short term disability Employer paid life insurance 401k plan with matching Paid holidays Paid time off (vacation, sick time, general leave time) Cell phone stipend or company provided cell phone 2 days per year to volunteer for outside organizations

Other:

Must be US work authorized. Must be able to pass a background and drug screen check. Position is fully on-site at office with occasional work-from -home exceptions due to inclement weather or similar situations. No relocation available for position. Compensation Tier 1: $41.6k to $52k dependent upon skills, qualifications and experience. Tier 2: $52k to $62.4k dependent upon skills, qualifications and experience. Tier 3: $62.4k to $72.8k dependent upon skills, qualifications and experience.

Job Type:

Full-time Pay:

$41,600.00 - $72,800.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

Working at a

MSP:

2 years (Required)

Language:

English (Required) Ability to

Commute:

Lake Saint Louis, MO 63367 (Required)

Work Location:

In person