A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Computer Support Specialist Salary $15.00 Hourly Location Longview, MO Job Type Part-Time Staff Job Number 2026-00021 Organization LV User Support Opening Date 07/23/2026 Closing Date 8/2/2026 11:59 PM Central FLSA Non-Exempt Description Benefits Questions About MCC Metropolitan Community College is the oldest public institution of higher learning in Kansas City, Missouri, founded in 1915 as the Kansas City Polytechnic Institute. The Junior College of Kansas City, as it was known starting in 1919, was one of the first schools in the country to award an associate degree. Today, MCC offers 125 associate degree and certificate programs. Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River , located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley , located in Midtown Kansas City, Missouri. MCC is accredited by the Higher Learning Commission . In addition, several programs have specific accreditations as well. •MCC does not provide employer-paid sponsorships. Job Summary Incumbents provide assistance to community, students, and faculty in various computer lab(s). Essential Functions Include but not limited to the following: Opening/closing and securing computer lab area(s) during operating hours Perform simple hardware and peripheral troubleshooting Contact MCC -IT Helpdesk to request assistance, maintenance or troubleshooting of hardware (computer, printer etc.) and/or software. Provide responsive customer service and maintain professionalism when assisting and facilitating learning for end users Communicate clearly and effectively with end users Documenting and forwarding questions and/or concerns to the appropriate parties Assist with program communication pieces, as needed Maintain computer lab e-mails, mail distribution and printer/copier machine(s) (e.g. fi ll paper trays, clear paper jams, replenish toner, etc.) Assist in maintaining the inventory of all assigned equipment, supplies, software, and hardware Maintain a clean (food/drink-free) quiet work area Perform other related duties and responsibilities as assigned
Qualifications, Knowledge, Skills, Abilities and Physical Requirements Minimum Qualifications:
High School Diploma or GED Preferred Qualifications:
Associate's degree in computer-related field One (1) year directly related work experience
Knowledge, Skills and Abilities:
Knowledge of technology troubleshooting techniques Knowledge of customer service principles Knowledge of applicable hardware, software, media, telecommunications, and/or related equipment Knowledge of windows operating systems Skilled in troubleshooting, diagnosing, and repairing hardware, software, peripheral devices, and/or other related equipment problems • Skilled in providing customer service Skilled in using a computer and related software applications Skilled in training users on applicable hardware, software, peripheral devices, and/or other related equipment Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information Physical Requirements Positions in this class typically requires feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
Supplemental Information EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth ancestry, national origin, or disability.
EOE/ M/ F/ Vets/ Disabled Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.
We offer benefits including:
Deferred retirement compensation plans Professional development Access to our Fitness Centers And much more! To learn more details, visit our benefits page . 01 Which statement below best describes the highest level of education you have completed? High school graduate, diploma or the equivalent (GED) Associate degree Bachelor's degree Master's degree Doctorate degree 02 How many years of professional work experience do you have? No experience Less than 1 year of experience 1 year but less than 2 years of experience 2 years but less than 3 years experience 3 or more years of experience Required Question Employer Metropolitan Community College Address 3217 Broadway Blvd Suite 100 Kansas City, Missouri, 64111 Phone (816) 604-1234 (option 2) Website https://www.mcckc.edu/
