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LCI
Desktop Support Analyst
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Missouri data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,765 / year median in Missouri
+2% projected growth
Job Description
As an Infrastructure Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows: Workstations, Laptops, Tablets, HP Printers Provide Standard and Local Software Support — Windows OS & Office suites, Linux, Lotus Notes DB Configure and troubleshoot Active Directory in a complex AD environment Interface with multiple support teams for client support and business support Maintain site dashboards for Computers, Printers, IT work tickets, &