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Information Technology Help Desk Technician
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$52,003 / year median in Missouri
-17% projected decline
Job Description
Information Technology Help Desk Technician at IMCS Information Technology Help Desk Technician at IMCS in Riverside, Missouri Posted in about 4 hours ago.
Type:
full-time ????? IT Service Desk Technician | 13-Week Contract | Kansas City, KS We're hiring an IT Service Desk / Support Technician for a 13-week contract with a major hospital system in Kansas City, KS. This is a great opportunity for someone with a customer-service mindset and solid troubleshooting skills to gain healthcare IT experience. ????
Location:
Kansas City, KS (on-site) ????
Start Date:
10/04/2026 ????
Contract Length:
13 weeks ????
Shift:
Evenings, 3:00 PM
- 11:30 PM ?
???
Schedule:
Rotating
- 8 days on/2 days off, then 7 days on/4 days off ?
???
Weekends:
2 per month required ????
Pay:
$22
- $24/ Hr ?
WHAT YOU'LL DO
Provide technical support to end users via phone, email, chat, remote access, and in person. Troubleshoot hardware, software, and network issues while delivering excellent customer service in a fast-paced healthcare environment. ?
REQUIRED QUALIFICATIONS
- Associate degree in computer systems or related field, OR 2+ years of equivalent IT experience
- Experience troubleshooting hardware, software, and network-related issues
- Strong customer service, communication, documentation, and problem-solving skills
- Ability to support users across multiple channels (phone, email, chat, remote, in-person)
- High School Diploma
- Microsoft Windows Certification, or willingness to obtain within first 6 months ?
PREFERRED QUALIFICATIONS
- Previous call center or service desk experience
- Experience installing, configuring, and maintaining computer equipment
- Experience documenting service tickets and working within SLAs
- Experience providing basic technical training to end users ???? New grads welcome! Candidates with an associate degree in computer systems or a related field are encouraged to apply. If you don't have the degree, 2 years of relevant IT experience will also qualify you. Interested? Apply now or send your resume directly
- we'd love to talk!