Computer Repair Technician Springfield

PC PROS - 5.0

Springfield, MO Job Details Full-time $16 - $22 an hour 21 hours ago Qualifications Equipment service recordkeeping Desktop computer repair Non-technical user support Technical support via phone Phone communication Machine repair In-person customer service Machine troubleshooting Hardware maintenance Research Assembly Computer hardware Desktop (troubleshooting support) Resolving technical support tickets Hardware diagnostics CompTIA A+ Client interaction via phone calls Full Job Description Gaming Computer Technician Springfield PC PROS

• 1339 S Glenstone Ave, Springfield, MO 65804 Full Time Position What the bench actually looks like A $4,000 custom build comes in that won't POST. The customer already swapped the RAM and reseated the CPU...twice. Ten minutes after it's open, you find two standoffs in the wrong places and a front panel header on the wrong pins. Next machine is a three year old unit that throttles in every game, and the problem ends up being a faulty pump and a case full of dust. After that it's a GPU upgrade, a bad NVMe, and a call to a customer who wants to know whether his 9800X3D is actually dying or just running hot. That's a normal Tuesday here. We serviced nearly 2,000 machines in our shop last year and a good share of them were gaming systems nobody else in town wanted to touch. The Shop We're locally owned, seven years on Glenstone, 4.9 stars across 1,000+ Google reviews. Small crew, all PC people. Flat rate pricing, honest diagnostics, and we tell customers the truth even when the truth is that their machine isn't worth fixing. We're hiring an experienced tech who can own the bench from week one. This isn't an entry level position, and we're not set up to teach hardware fundamentals. What we need from you Real World, Hands on experience repairing desktops and gaming PCs. A+ certification is helpful but not a requirement. Real depth on modern hardware. You should be comfortable talking about undervolting, PBO and its curve optimizer, XMP and EXPO instability, BIOS flashback and CMOS recovery, and why a CPU hits 95C and stays there. If those are new terms for you, this role isn't the right fit yet. Clear written and verbal communication. You'll write repair tickets and diagnostic notes, and you'll explain findings to customers at the counter and over the phone. Ability to lift and move towers up to 50 lbs, with or without reasonable accommodation, and to work on your feet at a multi workbench setup. Professional appearance. You'll be face to face with customers.

Nice to have:

overclocking, custom loop experience, prior shop or repair background. What you'll do Diagnose complex issues on gaming systems, including the ones other shops already gave up on Catch bad assembly work: reversed fans, missing motherboard screws and standoffs, unseated GPUs, drives in the wrong lanes, PSU cables mismatched between models Remove and install every component in a gaming desktop: CPUs, GPUs, motherboards, RAM, SSDs, PSUs, AIOs, and the occasional custom loop Stress test and validate every repair before it goes back to the customer, so nothing leaves the bench on a guess Handle upgrades: GPU swaps, RAM, NVMe, cooling improvements Explain the problem and the fix to customers in plain language Write repair notes clear enough that the next tech, or you a week later, isn't starting over Research and spec replacement parts as needed to complete a repair The details $16 to $22/hr to start, based on experience, plus tips Raises as you prove yourself on the bench Full time, 40 hours a week, Monday through Friday with rotating Saturdays A great crew that talks about new hardware launches the way other shops talk about the weather How to apply Apply on Indeed and answer the screener questions. That's all it takes to be considered. If you want to move to the top of the pile and have an impromptu interview, stop by our shop at 1339 S Glenstone Ave with your resume in hand, and be ready to talk shop. We'd love hear about your experience with Troubleshooting and Repairing Gaming Computers! We're reviewing applications as they come in and hiring now.

Job Type:

Full-time Pay:

$16.00 - $22.00 per hour Expected hours: 40.0 per week Application Question(s): In a few sentences: What was the last machine that stumped you, what did you think it was, and what was it actually? A customer's 9800X3D sits at 95C while gaming on a 360mm AIO. What curve optimizer value would you start with to bring temps down? A three year old system with a 240mm AIO hits 95C within a minute of load. You've already cleaned it and replaced the paste, and the pump header reads 2,800 RPM. Since the pump is working, what do you check next?

Work Location:

In person