Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
T
TEKsystems
Desktop Support Technician
Job Description
Description Seeking technicians to support a large-scale laptop migration and workstation deployment program. Candidates will deploy Windows laptops, assist users during device transitions, validate application functionality, provide in-person technical support, manage asset inventory, and support migration events. Experience with Microsoft 365, Windows 11, device deployments, hardware refresh projects, and customer-facing support required. Travel between office locations may be required. Job Description The PC Deployment & Migration Technician supports enterprise workstation migration and device deployment initiatives. This role is responsible for preparing, deploying, configuring, validating, and supporting laptops, desktop computers, peripherals, and related end-user technology. The technician will work directly with employees during migration events, workstation refreshes, onboarding activities, and scheduled cutovers to ensure a smooth transition with minimal disruption to business operations. Essential Duties and Responsibilities
- Deploy, configure, and support Windows laptops and desktop computers.
- Perform workstation replacements and technology refresh activities.
- Image, provision, configure, and validate new devices prior to deployment.
- Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
- Assist users with login issues, MFA enrollment, password resets, and workstation access.
- Validate functionality of business applications after device deployment.
- Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools.
- Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities.
- Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems.
- Provide white-glove support to end users during migration events and scheduled cutovers.
- Assist with printer, peripheral, docking station, monitor, and mobile device setup.
- Support office relocation and site migration initiatives.
- Maintain accurate asset management records and chain-of-custody documentation.
- Escalate technical issues to engineering, endpoint management, or infrastructure teams as required.
- Participate in migration planning, staging, and hypercare support activities. Skills Windows 10, Desktop, Imaging, Customer service, Hardware support, Deployment, intune, Windows, Technical support, Ticketing system Top Skills Details Windows 10,Desktop,Imaging,Customer service,Hardware support,Deployment,intune Additional Skills & Qualifications Physical Requirements and Travel
- Ability to lift, move, and set up computer equipment and peripherals up to 50 pounds.
- Ability to work onsite during deployment waves, migration events, and scheduled cutovers.
- Ability to travel between company office locations as needed.
- Ability to work flexible hours during planned migration or deployment activities, when required. Success Measures
- Devices deployed on schedule.
- High user satisfaction during migration events.
- Accurate asset tracking and inventory documentation.
- Minimal migration-related incidents.
- Successful completion of deployment waves and cutover activities.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Springfield,MO.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Missouri data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,765 / year median in Missouri
+2% projected growth