Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

CoxHealth

IT Customer Support Analyst - Service Desk

Pay: Not specified

Posted: 5 days ago

Location: Springfield, MO (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/20/2026

Career Insights for Help Desk Technician / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Missouri data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$52,003 / year median in Missouri

-17% projected decline

Explore Career

Job Description

Facility:

Primrose Place:

1115 E Primrose, Springfield, Missouri, United States of America, 65807

Department:

1709

IT Service Desk Scheduled Weekly Hours:

Hours:

7:00 am - 3:30 pm Mon -

Fri Work Shift:

Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare's Best Places to work five times. Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits |

CoxHealth Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education:

Preferred:

Associate's degree in

Computer Science, Information Technology, Experience:

Preferred:

1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

Skills:

Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
Ability to effectively document support request and solutions for future reference.

Licensure/Certification/Registration:

N/A

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Other Retirement and Savings