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INFO ORIGIN INC
IT Support Specialist || Jackson, MS || Onsite
Career Insights for Technical Support Engineer / Analyst
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Based on Mississippi data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$56,814 / year median in Mississippi
-7% projected decline
Job Description
IT Support Specialist || Jackson, MS || Onsite
INFO ORIGIN INC - 4.0
Jackson, MS Job Details 15 hours ago Qualifications Desktop computer repair Cloud identity and access management (IAM) IT user and group management Laptop (troubleshooting support) Windows Printer (troubleshooting support) Cloud service support Productivity software support Computer hardware Desktop (troubleshooting support) Azure AD Desktop applications Network support Technical customer support for office equipment IP networking Productivity software Desktop administration Peripheral hardware support Full Job Description Desktop Support Technician / IT Support Specialist || Jackson, MS || Onsite We are looking for an experienced Desktop Support Technician to provide technical support to end users. The ideal candidate will have hands-on experience troubleshooting computers, laptops, printers, mobile devices, Windows, and Microsoft 365.Responsibilities:
Provide onsite and remote IT support to employees. Troubleshoot desktops, laptops, printers, monitors, and mobile devices. Install and configure Windows and Microsoft 365 applications. Support Active Directory/Azure AD user accounts and permissions. Respond to help desk requests by phone, chat, and in person. Log and resolve issues using ticketing systems. Set up equipment and accounts for new employees. Maintain IT hardware and software inventory. Escalate complex issues to senior system/network administrators.Required:
1-4 years of IT Support/Desktop Support experience. Windows 10/11 experience. Microsoft Office/Microsoft 365. Desktop, laptop, and printer troubleshooting. Basic Active Directory/Azure AD knowledge.Basic networking:
DNS, DHCP, TCP/IP.
Strong communication and customer service skills.Preferred:
CompTIA A+, Network+, Microsoft certifications, and PowerShell experience.Bottom line:
This is a hands-on Level 1/Level 2 IT support role , focused mainly on Windows + hardware + Microsoft 365 + user support + basic networking/Active Directory .Benefits
- Dental Insurance