Skip to main content Technical Sales & Support Manager

Edelbrock Group

The Technical Sales & Support Manager is responsible for leading the technical sales and customer support function, ensuring exceptional customer experience while driving revenue growth. This role oversees a team of technical support specialists, manages customer interactions, and serves as a subject matter expert across performance automotive product categories. The Manager plays a critical role in aligning technical support with sales strategy, improving customer engagement, and enhancing product knowledge across the organization.

Responsibilities:

Leadership & Team Management

Lead, train, and develop a team of Technical Sales & Support Specialists

Set performance expectations and monitor KPIs related to customer service, response times, and sales conversion

Provide coaching and technical guidance to improve team effectiveness

Manage staffing, scheduling, and workload distribution to meet business demands

Foster a high-performance, customer-focused team environment

Customer Support & Technical Expertise

Oversee customer support operations across phone, email, and digital platforms

Serve as escalation point for complex technical issues and high-value customer interactions

Ensure accurate troubleshooting, root cause identification, and resolution of product issues

Maintain and elevate team knowledge across key product categories (Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, Cylinder Heads)

Sales Growth & Customer Engagement

Drive revenue growth by aligning technical support with sales opportunities

Identify trends in customer inquiries to uncover upsell, cross-sell, and product demand opportunities

Partner with Sales and Marketing teams to optimize lead conversion and customer retention

Support product launches, promotions, and campaigns through technical expertise and customer insights

Brand Representation & Industry Engagement

Represent the company at trade shows, motorsports events, and industry expos

Lead team participation in events, ensuring strong brand representation and technical credibility

Provide product demonstrations, technical education, and customer engagement at events

Process Improvement & Reporting

Monitor and analyze customer support metrics, sales performance, and technical case trends

Implement process improvements to enhance efficiency, customer experience, and response times

Ensure accurate documentation of customer interactions, technical cases, and sales activity in CRM systems

Communicate customer feedback, product issues, and performance trends to leadership, engineering, and product teams

Cross-Functional Collaboration

Partner with Engineering, Product Management, and Quality teams to resolve product issues and improve performance

Collaborate with Marketing to refine messaging, product positioning, and customer education

Align with Sales leadership on strategy, account support, and growth initiatives

Additional Responsibilities

Support hiring, onboarding, and training initiatives

Develop and maintain technical documentation and knowledge resources

Perform other duties as assigned

Qualifications & Experience:

• Bachelor's degree preferred; equivalent experience considered
• 5+ years of experience in technical sales, customer support, or automotive/motorsports industry
• 2+ years of leadership or team management experience preferred
• Strong mechanical/automotive knowledge (engine components, tuning, performance systems)
• Proven ability to drive sales through technical expertise and customer engagement
• Strong communication, leadership, and interpersonal skills
• Experience with CRM, ERP, and Microsoft Office tools
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel for trade shows and events (~25-35%)
• Work Environment

This position operates in a hybrid office environment with regular interaction with customers, internal teams, and industry partners. Travel to events and trade shows is required.

Physical Demands

Primarily sedentary with occasional lifting of product samples (up to 50 lbs.)

Travel may include extended periods of standing and event participation

Job Features

Job Category

Tech Sales