Job Overview We are seeking a dedicated IT Associate (2nd Shift) to join our dynamic technology support team. In this role, you will provide essential technical assistance and system management during the second shift, ensuring seamless operation of our IT infrastructure. Your expertise will support end-users, maintain hardware and software systems, and troubleshoot technical issues efficiently. This position offers an excellent opportunity for motivated professionals to contribute to a robust IT environment while developing their skills in a fast-paced setting.

Key Responsibilities:

Provide technical support to end-users via help desk tickets, phone, and on-site assistance during the second shift Troubleshoot hardware and software issues across desktops, laptops, servers, and peripherals Perform system administration tasks including user account management in Active Directory and email systems Maintain and support Windows Server environments, operating systems, and network configurations such as LAN, VPN, and firewall settings Conduct hardware maintenance, upgrades, and repairs for computer hardware components Assist with software troubleshooting, installation, and configuration across various operating systems including Windows and macOS Support IT infrastructure by monitoring system performance and ensuring security protocols are followed Document incidents and resolutions using tools like ServiceNow or Jira to facilitate efficient issue tracking Collaborate with cross-functional teams to resolve complex technical problems promptly Participate in routine system backups, updates, and security patches to uphold system integrity

Requirements:

Proven experience in IT support roles with a focus on desktop support, hardware maintenance, and software troubleshooting Strong knowledge of operating systems including Windows (Windows 10/11), Windows Server, macOS, and Linux Familiarity with computer networking concepts such as LAN, VPNs, firewalls, and network troubleshooting Proficiency in Active Directory management and user account administration Experience with help desk ticketing systems like BMC Remedy or ServiceNow Ability to communicate technical information clearly to non-technical users Demonstrated skills in hardware support, operating system configuration, and system administration Technical proficiency in managing computer hardware components and supporting IT infrastructure If you are enthusiastic about delivering exceptional IT support during the second shift and eager to grow within a collaborative environment, we encourage you to apply today. Join us in maintaining a reliable technology foundation that empowers our organization's success.

Pay:

$21.70 per hour

Work Location:

In person