We are seeking a highly motivated and detail-oriented IT professional to join our team at Hoplite Industries. As a MSSP IT Support Specialist, you will play a critical role in providing top-notch technical support to our clients, ensuring the security and integrity of their IT systems. This is an exciting opportunity for individuals with a passion for cybersecurity and a desire to learn and grow in the industry.

Troubleshooting & Support:

Investigate and resolve technical and user issues related to network, system, and application problems.

Communication:

Provide clear and concise communication to clients through written tickets and phone calls, ensuring timely and effective resolution of issues.

Collaboration:

Work closely with our team of engineers to assist with seamless delivery of services and support.

Documentation:

Record technical steps, findings, and decisions in our ticketing system and detail new processes and procedures in internal documentation to assist with future issues. This is an in-person position, so only candidates who live in or close to Bozeman, MT will be considered. Working as a MSSP IT Support Specialist at Hoplite offers incredibly valuable entry level experience in the cybersecurity industry, so we encourage you to apply if this sounds like an exciting position! Experience While not required, experience in the following areas would make your training easier: Computer Science Computer Engineering Networking SIEM and SOAR platforms Windows Active Directory M365 Entra ID, Azure, and Defender Customer Service/Support Requirements Must be a US citizen Must be able to pass a background check Must live in or close to Bozeman, MT Available to work 11pm to 7am shift when needed Possess a strong desire to learn Ability to communicate clearly in high stress situations Ability to professionally interact with customers through written tickets and phone calls

Pay:

From $50,000.00 per year

Benefits:

Health insurance Professional development assistance

Work Location:

In person