Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

First Call

IT Support (Tier 2) - Missoula - In office

Pay: $27.92–$33.05/hr

Posted: 1 week ago

Location: Missoula, MT (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Technical Support Engineer / Analyst

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Montana data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$68,470 / year median in Montana

-9% projected decline

Explore Career

Job Description

IT Support (Tier 2)

Position Summary:

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans! We are seeking highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work. We offer flexible work schedules, including a 4-day workweek and 32/40-hour options. As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.

Job Status:

Full Time Employee Type:

Hourly Pay:

$27.92-$33.05/hr

DOE Benefits:

Rich and flexible medical/dental with a Health Savings Account option. Paid Vacation, Sick and Holiday time

Retirement:

401k with 4% match and discretionary profit sharing. Certification assistance & continuing education benefits Cell phone reimbursement Paid parking Kitchen, pool table, snacks, and coffee Personal IT purchasing employee discount Team bonding events Work-life balance\flexibility

General Work Schedule:

8am-5pm: 4 Day work week - 32/40-hour options available

Travel/License Required:

Yes, Minimal local travel

Work Schedule:

8am-5pm

Monday-Friday Position Roles & Responsibilities:

IT issue resolution IT documentation maintenance Ticket quality assurance Working with IT Team to improve overall IT results for clients After hours emergency support via the on-call rotation

RESOURCE PROFILE

Problem solver Positive attitude Ability to work under pressure Attention to detail Customer service Quality assurance Professional appearance and approach to work

Technical Skills:

Desktop operating system support skills Workstation peripheral support skills Intermediate and/or advanced use of server operating system skills Intermediate and/or advanced networking skills Intermediate and/or advanced overall troubleshooting skills