Technical Support Specialist Civilization Research Institute Asheville, NC Job Details Permanent | Part-time | Temp-to-hire | Full-time | Contract $25 - $50 an hour 16 hours ago Benefits Relocation assistance Health insurance Dental insurance Paid time off Professional development assistance Flexible schedule Qualifications Computer hardware Computer management Hardware configuration Consumer electronics Remote access software Security Desktop administration Mobile devices Full Job Description Technical Support Specialist About Us The (CRI) is a research center focused on understanding and mitigating catastrophic and existential risk. Our mission is to create and disseminate actionable knowledge and wisdom that is essential for navigating the metacrisis, and to undertake basic research and experimentation into viable future forms for global civilization. Our work spans technology, governance, ecological tipping points, financial systems, civilization theory, and sense-making. The work requires a rare combination of rigor, humility, systems thinking, and cross‑disciplinary fluency. We operate in a high‑trust, low‑ego environment where clarity, integrity, and long‑term thinking are essential. You can see some public articles . And an interview with our founder About the Role The Technical Support Specialist is responsible for the setup, maintenance, security, and troubleshooting of all physical and digital devices/technology across the organization. Physical & Digital Device Management Computer setup & maintenance of laptops, tablets, deep‑work machines, recording devices, printers/scanners, phones (cell and landline), smart devices, etc. Management of keyboards, mice, cameras, microphones, speakers, power supplies, hard drives, cable management, and other peripheral equipment Connectivity for ethernet, hard-wired computers, routers, extenders, cell boosters, Starlink, shortwave radio, etc. Ergonomic setup of monitor arms, keyboard trays, peripherals, chairs, standing desks, specialized lighting, etc. Cybersecurity & Psychosecurity VPNs, secure phones, camera covers, mic blockers, Faraday boxes Psychosecurity systems which include app blockers, screen-time trackers, and deep‑work machines Security software for malware protection, identity protection, encrypted communication channels, password managers, authenticators, 2FA systems Office Security and Safety Systems Smart locks, cameras, alarm systems Smoke detectors, carbon monoxide detectors, radon detectors, shredders and secure disposal workflows Technical Troubleshooting & Support General troubleshooting for device glitches, connectivity issues, syncing problems, and settings issues after updates Software installation and configuration (updates, settings, user accounts on shared devices, and new applications) Tech support for HVAC, health tech, and other office equipment Training & User Support Hands‑on guidance for employees learning new devices or software Creation of simple instructions, walkthroughs, and best‑practice guides Qualifications Strong understanding of physical hardware, connectivity systems, and modern office technology Familiarity with cybersecurity tools and best practices Ability to troubleshoot across multiple operating systems and platforms (Apple, Google, Windows); most of the employees use Apple products. Excellent communication skills for training and support What We Offer Meaningful work where you will be part of a team tackling some of humanity's most complex challenges A team of incredible human beings with a very special culture Access to wellness resources designed to support your physical and mental well‑being Mentorship from senior leaders and the opportunity to take on meaningful projects that support continuous learning and career advancement

Pay:

$25.00 - $50.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Relocation assistance

Work Location:

In person