Key Responsibilities:

Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. Document all tasks received via

ITSM/CSM

platform. Troubleshoot and resolve any issue that can be handled in a timely manner. Answer inquiries concerning store operations. Escalate issues, as needed. Follow-up with users to ensure that issues have been resolved satisfactorily. Verify sales data is received from stores daily. Perform monthly user audits for store systems. Additional department duties as directed.

The Ideal Candidate:

High School diploma, or equivalent. Additional technology degree or certification is a plus. Related helpdesk or IT experience is a plus. General PC usage knowledge required and intermediate knowledge of Microsoft 365. Excellent inter-personal skills are necessary, as well as excellent phone and email etiquette, professional written and verbal communication skills. Ability to multitask and prioritize. Knowledge of point-of-sale hardware/software is a plus.

Job Type:

Full-time Pay:

From $41,990.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required) Ability to

Commute:

Black Mountain, NC 28711 (Required)

Work Location:

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