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HCL Technologies Limited
Administrator - Desk Side Services, AMT Asset Management Software
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Job Description
Job Description Administrator - Desk Side Services, AMT Asset Management Software Charlotte, North Carolina Job Summary To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Key Responsibilities To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Skill Requirements Desk-side Support Other Requirements Desk-side Support Maximum Salary (US): 75000 Minimum Salary (US): 51000 Apply now Job Alerts Link