IT Hardware Operations Specialist

The IT Hardware Operations Specialist at the Whitewater Center (Whitewater) is responsible for the deployment, maintenance, tracking and organization of all IT hardware across the property. This role focuses on hands-on hardware support, event setup and breakdown, inventory management and coordination with internal teams and vendors to ensure technology equipment is operational, secure, and well-maintained. The IT Hardware Operations Specialist is a full-time, on-site, benefit-eligible position and reports to the Controller. Responsibilities IT Hardware OversightMaintain oversight of all technology equipment across the propertyTrack, move, and document IT assets throughout their lifecycle including:

PCs and workstations TVs and AV equipment Phones and mobile devices Point-Of-Sale (POS) Systems and associated equipment (cash drawers, printers, pin pads)RadioiPads and tablets Network equipment (switches and access points)Conference room AV systems Perform new employee workstation setups Decommission and appropriately retire hardware when applicable Event & Seasonal Setup Support Support location setup and breakdown based on seasons, events, and group needsAssist with race and event technology setup and breakdown (timing, scoring, sound, etc.)Coordinate technology rentals when necessary (e.g., events, festivals, retail inventory)Support venue flips for on-site groupsMaintenance & TroubleshootingPerform routine device updates according to established schedulesTroubleshoot and repair hardware issuesCoordinate with vendors for repairs and manage return-to-manufacturer (RMA) processes when requiredIdentify issues requiring escalation and work with the third-party IT provider to resolve system-level or programming tasksInfrastructure & Organization Facilitate cabling needs, including running, labeling, and organizing cablesEnsure IT storage areas, closets, and setup spaces are clean, organized, and properly maintainedMaintain accurate inventory of IT hardware and suppliesEvaluate and improve processes related to equipment storage, usage, and tracking Coordination & SupportServe as liaison with 3rd Party IT companyMonitor and help manage IT service tickets site-wideAssist with the implementation of new systems and technologies as neededRequirementsExperience with IT asset management and inventory trackingBasic networking knowledge (wired and wireless networks, switches, access points, cabling)Familiarity with POS hardware and connectivity issuesStrong organizational skills and attention to detailComfortable working with vendors and third-party IT providers Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical DemandsMust be able to work outdoors for sustained periods of time in all weather and environmental conditions. Must be able to lift and carry at least 50 pounds. Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.

Must be able to safely self-transport over uneven terrain or in a confined space.

Ability to work in tight spaces, equipment rooms, both indoors and outdoors as required by events and setups Must be able to work in shared spaces with other employees and customers.

All positions as Whitewater require employees to report and work onsite at Whitewater locations.

BenefitsAccess to Whitewater Center's pass activitiesStaff discount program and pro dealsMedical, Vision, Dental, FSA, STD401(k)Overview of DepartmentMarketing, Finance, and Human Resources professionals work to advance Whitewaters mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at WhitewaterWhitewaters mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together.

Our approach is simple:

Make it compelling and easy to engage with nature and invite others to join. Legal DisclosuresThe Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.