Web & Digital Communications Coordinator

Web & Digital Communications Coordinator City of Charlotte - 3.9 Charlotte, NC Job Details Full-time $24.00 - $28.39 an hour 8 hours ago Qualifications Driver's License Newsletters (communication methods)

Full Job Description Date Opened:

Tuesday, May 19, 2026 12:00

AM Close Date:

Wednesday, June 03, 2026 12:00

AM Department:

Storm Water Services Department Salary:

$24.00 - $28.39 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY This position is part of the Storm Water Services Communications Team and is primarily responsible for successful implementation of website and digital content that supports Storm Water Services' mission and strategic priorities. The hourly rate for this position is $25.55 - $28.38 commensurate with experience.

Major Duties and Responsibilities:

Develop, manage, and update content for Storm Water Services' public website and employee intranet, ensuring accuracy, effective communication, strong formatting and design, and alignment with branding and organizational goals. Oversee quality, consistency, and functionality of web content, including managing website imagery, web forms, electronic documents, links, cross-browser performance, metadata, and accessibility requirements. Evaluate code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems. Create and remediate digital documents and PDFs by adding tags, alternative text, and accessible structures to ensure compliance with ADA and WCAG accessibility guidelines. Maintain documentation for website content and procedures, track and resolve technical issues promptly, and manage archiving of web-based data for compliance with public records laws. Collaborate with Communications Team members on routine content reviews, accessibility improvements, and user experience enhancements. Monitor and report on site metrics and performance indicators, recommending and implementing continuous improvements. Serve as the Digital ADA Liaison for Storm Water Services and lead for the electronic newsletter and form platform, producing various communications. Stay current with evolving web technologies, accessibility standards, and industry best practices through ongoing training and professional development. Perform other duties as assigned.

Minimum Qualifications:

High School Graduate or Equivalent with three (3) years direct experience OR 2 Year College Degree in communications, public relations, web one (1) year digital design or directly related field

Preferred Qualifications:

Bachelor's degree in communications, public relations, web and digital design or related field Established experience performing daily website management tasks Background in government, non-profit experience

Knowledge, Skills & Abilities:

Knowledge of web design and site management practices, including HTML, CSS, content management systems (such as OpenCities and SharePoint), SEO, WCAG AA/AAA accessibility standards, and general web best practices. Proficient in remediating PDFs and digital documents by applying proper tagging, reading order correction, alternative text, and accessibility metadata to ensure full compliance with ADA and WCAG accessibility standards. Established experience performing daily website management tasks with accuracy, strong attention to detail, and limited supervision. Proficiency with web analytics tools (e.g., Google Analytics, Monsido) and the ability to interpret data to support decision‑making. Basic proficiency in Adobe Creative Cloud. Excellent proofreading skills with proficiency in AP style. Ability to build relationships and collaborate effectively with team members and other staff across the organization. Ability to manage multiple projects and perform effectively in fast‑paced, deadline-driven, and collaborative environments. Self‑motivated with the ability to work independently, take initiative, and adapt to emerging technologies. Successful candidate must have a valid driver's license and ability to receive and maintain a City Driving Permit.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably.

HOW TO APPLY

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees. The City of Charlotte is a drug and alcohol-free workplace.