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Fayetteville Technical Community College

Pool - Online Computer Technician Instructor (Continuing Education) (Part-Time)

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,490 / year median in North Carolina

-1% projected decline

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Job Description

Pool Number:
F107-18 Announcement Summary This is a continuous recruitment pool not specifically advertised. The pool is continuous in order to develop a qualified pool of interested candidates. We invite applications to be submitted for potential openings. Duties Instructor will be responsible for creating course curriculum and exams, facilitating student interaction through course discussions, providing technical and student support, documenting student completion information, assisting with administrative documentation, and providing students with information pertaining to industry publications, certification, and employment. Minimum Qualifications Must have an associate degree (or higher level degree) from an accredited institution in a related field, current national certification through CompTIA, and minimum of three to five years of professional information technology experience. Preferred Qualifications Online instructors must provide documentation of online teaching experience. Special Instructions to Applicants Please call (910) 678-8404 for additional information.
NOTE:
All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied.