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T
TEKsystems
Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on North Carolina data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$57,160 / year median in North Carolina
-0% projected decline
Job Description
Description Our client is looking for a Desktop Support / Field Services Technician to assist with assessment, deployment, migration, and go-live support activities throughout the duration of the project. This is a long-term contract opportunity with potential to extend beyond the October 2027 go-live date to support post-implementation activities.
Current Environment:
- HP laptops transitioning to Lenovo devices
- Zoho Desk transitioning to ServiceNow
- SOTI transitioning to Intune
- Microsoft environment Skills Desktop, Support, Troubleshooting, Active directory, Hardware, Install, Imaging, windows 11, ticketing system Top Skills Details Desktop,Support,Troubleshooting,Active directory,Hardware,Install,Imaging,windows 11,ticketing system Additional Skills & Qualifications
- 1+ years of desktop support, field services, or technical support experience
- Windows 10/11 support and troubleshooting
- Hardware deployment and workstation setup experience
- Experience with imaging and device configuration
- Active Directory experience (user setup, permissions, password resets)
- Experience using ticketing systems such as ServiceNow, Zoho Desk, Remedy, or similar
- Strong customer service and communication skills
- Ability to work independently throughout hospital and clinic locations
- Ability to lift and move technology equipment as part of deployment activities Experience Level Entry Level Job Type & Location This is a Contract position based out of Jacksonville, NC. Pay and Benefits The pay range for this position is $18.00
- $20.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville,NC.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings