Airport IT Field Support Technician Essintial Enterprise Solutions

LLC - 3.0

Morrisville, NC Job Details Full-time $23 - $25 an hour 23 hours ago Qualifications Desktop computer repair Field service equipment repair Customer communication On-site technical support Equipment safety procedures IT operations Professional ethics LAN Hardware maintenance Reactive equipment maintenance Printer (troubleshooting support) Internal employee customer service On-site repair services (office equipment) Computer hardware Electrical equipment corrective maintenance WAN Peripheral hardware support

Full Job Description Description:

This is a full-time position located at an airport, the key responsibilities of which are to provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

Functions & Responsibilities:

? Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services? Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk? Maintain the highest level of customer service? Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA? Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group #EES25

Requirements:

Skills / Qualifications ? Must have dealt directly with external customers delivering to SLAs? Must be familiar with hardware install and repairs? Flexibility to adapt to changing needs of customers and contracts supported? Maintain a calm and professional demeanor at all times? Familiarity with safety procedures and anti-static precautions.? Professional appearance, attitude and ethical behavior required. ? MUST be able to pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks)Minimum Education Requirements /

Certification :

? Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and

LAN, WAN

equipment