Service Desk Analyst (Spanish) VASPIRE Technology Morrisville, NC Job Details Contract $18 - $19 an hour 1 day ago Qualifications Spanish English Windows Remote access software mac

OS Full Job Description Title :

Service Desk with

Spanish Location :

Morrisville NC(Onsite)

Key Responsibilities:

Provide first-level technical support in English and Spanish via phone, email, chat, and self-service portal. Serve as the primary point of contact for end users reporting IT incidents and service requests. Log, categorize, prioritize, and manage tickets using ServiceNow or other ITSM tools. Troubleshoot and resolve common issues related to: o Password resets and account unlocks o Microsoft 365 applications o Windows and macOS operating systems o VPN and network connectivity o Citrix/VDI environments o Printers, peripherals, and mobile devices Provide clear updates and communicate resolutions to users in their preferred language (English or Spanish). Resolve incidents on first contact whenever possible to improve First Contact Resolution (FCR). Escalate unresolved issues to L2/L3 support teams following defined procedures. Maintain accurate documentation of incidents, troubleshooting activities, and resolutions. Support VIP and executive users with a high level of professionalism and customer service. Participate in shift rotations, weekend support, and after-hours coverage as required.

Pay:

$18.00 - $19.00 per hour Expected hours: 40.0 per week

Work Location:

In person